Bulk Ordering Program
The best way to get a quote is by visiting our Bulk Ordering Page.
Just kindly fill out the request form and our customer rep will contact you and make the quotation for you within 24 hours.
If you have a special request or any questions, you may always email us at Support@madejersey.com. we will be more than happy to help.
Discount
Of course,Depending on the size of your order, we may be able to offer additional discounts.
We certainly do! We have a bulk ordering program . Let us know your needs and we'll let you know how we can help.
Visit our Coupons page get the first hand coupons & Promotions information on madejersey.com. You can also sign up for our email newsletter or follow us on social media (Twitter, Instagram, Facebook, Youtube, Pinterest, TikTok) for the latest promotion information!
Design
Yes, you can upload your own logo on the product page. We can also suggest logos or emblems for you.
Yes, you can. To better help you customize your jerseys, you’d better get in touch with us at support@madejersey.com or via online chat. Our professional service team will help you complete the entire customization process.
Yes absolutely. Simply email our sales team at support@madejsesey.com and in the notes section, mention which logos should be assigned to which apparel and where the placement of the logos should be.
Yes, you can suggest a special font for us to use on your product. The style of all lettering and numbers can be customized to your choosing.
Yes absolutely. Simply email our sales team at support@madejersey.com , and in the notes section, mention which logos should be assigned to which apparel and where the placement of the logos should be.
If you do not make a special request at the time of purchase, we will ship your order using the original jersey pattern by default.
If you have any customization requirements for your order, please be sure to leave us a message in the Order Note. Such as font, color, mockup, logo, etc.
We only accept high-quality images, a minimum of 400px by 400px. But for some products, such as Football Hoodies, Hockey Jerseys, and Jackets, the logo area is larger than usual, so high-resolution images are required, you need to upload a file no less than 800px by 800px. Some products require uploading a 1000px px 1000px logo. For specific logo pixel requirements, please refer to our tips.
Please note that you can only upload the following file formats: GIF, JPG, JEPG, PNG, or vector file formats like EPS, AI, CDR, etc.
Note: If the pixels of the logo you upload are lower than our requirements, our designers need to spend days helping to design and adjust the clarity to achieve the best production effect. Mockup-making time is not included in the standard time frame of your order.
We take customer privacy seriously and strictly safeguard the designs you entrust to us. Your designs are used solely with your authorization. If you require copyright protection for your designs, please reach out to support@madejersey.com for assistance.
General Questions
Find on the home page the category of the item you want to buy (in the category list on the top of the page below the site title), move your mouse to the category name, you will see a list of sub-categories. Choose the one your item belongs to, and will transfer to the product page. You can choose the item you want to buy here.
First of all, after clicking on the item you are looking for, select the size, color, if there is a customized demand you can leave a note or contact our staff, click add to cart. View the items in your shopping cart. Enter a coupon or discount code if available.
Next, when you are ready, click “Checkout” and you will be redirected to the payment page. Choose your checkout method as Guest or Registered Customer (Registered Customers can log in from the page on the right). After that, you should fill in your email and shipping address. View your order information. You can edit your address and payment information. Select “Continue Shipping” to proceed to the next page.
Third, choose your preferred payment method (credit card, PayPal or Klarna). Fill in the billing address and click “Pay Now”. Don't forget to save your order information in a safe place in case you need to check the status of your order.
Please contact us and tell us what's your idea. We would be happy to send you a free mock-up of your design and a modest price quote based on exactly what you want.
All our custom products have been tested and developed to ensure they are of the best quality possible. We have spent hundreds of hours working on each product to ensure it is not only top quality, but comfortable and will stand the test of time.
We have no minimum order quantities across all our products. You may purchase as many items as you would like.
Your email address may have been entered incorrectly or blocked by spam filters. Please change your spam filters or check your junk mailbox. Please use your primary email to ensure you receive timely updates.
Please lay the leather sleeves flat on a table or an ironing board. Set the iron to a LOW heat setting and locate the 'steam' button. During the ironing process, keep the 'steam' button pressed continuously. When ironing the wrinkled areas, press and iron back and forth 3-4 times. Be sure to press down on the wrinkles rather than sliding the iron. After ironing, use a towel or paper towel to dry any moisture on the surface of the leather sleeves.
Orders
The easiest way to retrieve your tracking number is to log into your account or fill out the Track Order form here.
We also offer the following resources for knowing the status of your order:
Order History: If you have created an account, you can check your order status by logging into your account and doing order tracking.
Order and Shipping Confirmation Emails: After placing an order you will receive an order confirmation by email, and once that order has shipped, you will receive a shipping confirmation email.
Customer Service: If you have questions regarding an order, you can reach our Customer Service team at support@madejersey.com. Please note that t here may be delays in response times as we review your questions and evaluate current situations. We appreciate your patience during this time.
Once you finish payment, the order cannot be modified. Please make sure all your information is correct before submitting your order.
If you are reporting a lost package, please ensure the following steps are taken before contacting customer service.
All Customers - Check the immediate area around your mailbox or front desk. Check with your neighbors or anyone that may have signed for or picked up the package. Please also track your package online to see if there are any special instructions or updates listed.
International customers - Check with your local post office or customs office, as they may be holding the order for payment of customs fees.
If you are still unable to locate your package, you have 7 business days from the date of scheduled shipment to contact us and we will start the claim process for you. Please get in touch with us as soon as possible, e-mail us at support@madejersey.com.
If items are missing from your package, you have 7 business days from the package delivery date to contact us. Please get in touch with us as soon as possible, e-mail us at support@madejersey.com.
After placing your order, please double-check your order information. In case of misspelled name and number, wrong color, wrong jersey style, forgot to upload logo, etc., please contact us promptly via live chat, email and let us know your order number for correction. We are not responsible for typos, mismatched colors or overlooked errors.
Email: support@madejersey.com
Email: support@madejersey.com
Payment Information
We accept Stripe, PayPal, and Klarna.
We only receive the product price. The extra money may be charged by the bank as the bank fee. Hope you can understand.
Note: Since there is exchange conversion, cross-border fees (Charged by issuing bank), etc., there is a difference between the actual charge and transaction amount, and the proportion will be depending on the bank.
Please email our sales team at support@madejersey.com and they will help you.
When checkout, please be sure to fill in your shipping address accurately. If the package cannot be delivered due to a wrong shipping address, $25 will be needed for a re-delivery.
Privacy & Security
Madejersey values its customers and respects their privacy . We only collect customer information to improve your shopping experience and to communicate with you about our products, services, and promotions. We do not sell or rent your personal information to third parties. All promotional e-mails that we send have an easy unsubscribe feature that allows you to be permanently removed from future mailings.
Protecting the safety of your credit card information is extremely important to us. We use secure technology to protect the security of your credit card information as it is transmitted to us. As well our site is tested daily by an industry leader for possible threats of identity theft, viruses, spyware, and other online threats.
As an added security feature, we do not store your credit card data on our servers once the transaction is completed, so your card is not at risk of being stolen by a hacker accessing our servers.
Return & Cancellation
If you wish to cancel your order, please send us an email with your order number and reason for cancellation and we will take back the order if it has not yet gone into production.
However, if you wish to cancel an order that has already been put into production, we will not be able to cancel it.
We do not accept returns/alterations on custom orders unless the product arrives damaged or defective.
Please see our Shipping and Returns Policy or contact our Customer Service at support@madejersey.com.
Please allow 7-15 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for the purchase. If you do not receive your refund within this time, please contact us.
If a product you have purchased from us is not of satisfactory quality, or you consider it to be faulty, please contact Customer Services by email at support@madejersey.com within 15 days of receiving your order and we’ll take care of it for you. And you will be advised how to return it to us.
The item needs to be returned with the original packaging and labels, your proof of purchase, and a cover letter stating the fault and the request for a refund/replacement. Please note that replacements will be subject to stock availability.
Once your item arrives in the warehouse, we reserve the right to send products away for independent testing on the suspected fault, this can take up to 14 working days.
Shipping & Production
We offer Free Standard Shipping on all orders from continental United States that includes the 48 contiguous states but not Alaska, Hawaii, Puerto Rico and the other U.S. territories.
Receiving Time
Receiving Time = Processing Time + Shipping Time
Processing Time
7-9 business days
Shipping Time
Standard Shipping: 8-10 business days
Rush DHL / FedEx / UPS Shipping: 3-5 business days
Please note that our free shipping offer within the United States excludes certain areas. If you are located in one of these areas, additional shipping fees may apply. If you have any questions or concerns about whether your location qualifies for free shipping, please contact our customer service team for assistance. Thank you for your understanding.
Read more shipping policy: Shipping & Delivery.
After receipt of your order and our review, the order goes into production. Typically, it takes about 7-9 business days to prepare your order.
We offer Free Standard Shipping (8-10 business days) on all orders from continental United States that includes the 48 contiguous states but not Alaska, Hawaii, Puerto Rico and the other U.S. territories.
In the meantime, we also offer Expedited DHL / FedEx / UPS Shipping service as below.
Rush DHL / FedEx / UPS Shipping (3-5 business days)
$25.00 Order Amount Under $69.00
$35.00 Order Amount Over $69 and under $139.00
$45.00 Order Amount Over $139.00
Please Note: Purchasing expedited shipping does not shorten production time, it only speeds up the shipping time.
You will receive a shipping confirmation email once your order is ready to ship.
No matter where you are in the world, we’ll make sure your package arrives via DHL. The shipping costs vary depending on where the order is going.
A shipping address cannot be modified once the order has been placed.
Our customers do not need to pay import fees, duties, or VAT(Valued Additional Tax). However, some limited countries (especially some European countries such as Germany, Italy, the UK, Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules.
Custom products come created entirely by us from the moment you place your order
This means that we do not already have everything ready, we have to prepare all the elements that make up the product, carry out the quality control, packaging, and finally shipping. As you may have noticed, the to-do list for each personalized product is very long, which is why a longer waiting period is required than for a ready-made product.
So you will have to wait a little bit but it is worth it because the result will be unique, inimitable, and of quality!
Log in to your Fansidea account, you can check the order status, and click on the tracking number to see more information.
Chat with us online and provide your order number or email. We will check the order status for you.
Check the order status by the shipping confirmation email we’ve sent.
Your order may ship in multiple parts, or some of it could ship with another part of it coming later (sometimes called a partial ship). The number of shipments depends on the complexity of the order, the volume of orders, and the location at which it's being customized. We will always do our best to ship orders in as few boxes as possible and get them to you as quickly as we can!
1. Accept the Package
When you can see right away that the package has been damaged in transit, please don’t refuse the package. Please accept the package, and properly document the damage for your claim.
2. Document the Damage
Upon accepting damaged merchandise, you should immediately take detailed notes and snap photos of both the compromised packaging and the broken products; this may help to determine whether the package was improperly packed, or improperly handled and damaged in transit.
By documenting your damaged goods, you can present proof to us that the item was damaged. We can use these photos as evidence when we decide to file a claim against the carrier.
For any damaged or defective items, please feel free to contact us.
During the Holiday Season, especially following the high demand from Black Friday and Cyber Monday, we anticipate some delays in shipping and delivery. This is due to the increased volume of orders and the general surge in activity around this time. We appreciate your patience and understanding as we work to get your orders to you as quickly as possible.
Sizes
Please refer to our Size Chart to find the best size for you.
If you have doubts about the jersey size, you can email us for professional help at support@madejersey.com. You can also talk to our customer service through the floating window in the lower right corner of our webpage.