Return & Refund Policy

1. Custom Jerseys

Since each custom jersey is uniquely crafted to your specifications, we do not accept returns on custom-made products. However, if you receive an incorrect or defective jersey, we are happy to assist you.

Exceptions:

  • If you receive the wrong design, size, or customization details, please contact us immediately.
  • If your product arrives damaged or defective, we will review and offer a replacement or refund.

Processing Time:

  • All custom jersey orders require 2-5 business days for production.
  • Shipping typically takes 7-10 business days, depending on your location.

For assistance, reach out to us at [Support@madejersey.com] with your order number and photos of the issue.

 

2. Defective or Damaged Items

We stand by our quality, but in rare cases, if you receive a defective or damaged jersey, please notify us within 48 hours of receiving your order.

Steps to Report a Defect:

  1. Email us at [Support@madejersey.com] with your order number.
  2. Attach clear photos showing the defect or damage.
  3. Our team will review and respond within 2 business days.

Resolution: You may receive a free replacement or a full refund, depending on the severity of the issue.

 

3. Return Process (For Eligible Cases)

For defective or incorrect orders, follow these steps:

Return Request Steps:

  1. Contact us at [Support@madejersey.com] within 48 hours of receiving your order.
  2. Provide a brief explanation along with photos of the issue.
  3. Once approved, we will provide instructions for the return (if necessary).
  4. After verification, we will process your refund or send a replacement.

Return Shipping Costs:

  • If the issue is our fault, we will cover the shipping costs.
  • If the issue is due to incorrect information provided by the customer, return shipping costs will not be covered.

 

4. Contact Us

We are here to help! If you have any questions or concerns regarding our return and refund policy, feel free to contact us:

  • Email: Support@madejersey.com
  • Online Chat: 9:00 AM - 6:00 PM (EST), 7 Days a Week.
  • Customer Support: Our Team Will Be In Touch Within 12 Hours!

Our goal is to ensure that your experience with Made Jersey is smooth and hassle-free!

 

5. Important Notes

This policy does not cover:

  • Misuse, accidental damage, or improper care of the product.
  • Incorrect size selection by the customer.
  • Shipping delays caused by third-party logistics.

Incorrect Address:
If a package is undeliverable due to an incorrect address provided by the customer, we cannot offer refunds but will assist in redirecting the shipment where possible.

Refund Processing Time:
Refunds (if applicable) will be processed within 7-10 business days after approval.

 

Final Thoughts

At Made Jersey, we value your trust and strive to provide the best experience. We appreciate your understanding and support for custom-made products. Your satisfaction is our top priority!